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Quality Statement

 

Quality Child Care in Torfaen

 

Quality is a daily consideration for the Nursery, ensureing we deliver excellent child care for the children, support for the parents and superb working conditions for the staff.

 

Changes are made through out the year in respose to local conditions, incidents, ideas and suggestions, to ensure we are providing the best care possible whilst supporting the needs of our parents. These issues are recorded to produce an annual Quality Report which is sent to parents and submitted to Care and Social Services Inspectorate Wales (CSSIW).

 

Review of Osbourne Lodge Nursery 2014 – March 2015

Through child observations and discussions with parents, staff, children and other professionals using our Nursery, we have recognised many areas we perform very well and some areas which need improvement or change – here are the things we do well and improvements planned over the next year.

 

Information on Service

What we do well

  • Keeping parents up to date with what is happening in the Nursery, brochures, terms and conditions and parent information, staff photos, names and roles
  • Staff are always available to speak to parents
  • new parents allowed plenty of time for discussions, viewing and exchanging of information .
  • contact with outside professionals, actively sharing information and knowledge for the benefit of families
  • respond well to recommendations from parents/ carers / outside professional as to changes needed, improvements, and update information for all if required or include in the next newsletter
  • We tell parents what they and their child can expect from us to ensure they are happy with the care and ethos of the nursery
  • Email system for parents, invoicing and newsletter / staff for sharing of incidental information & accounts
  • Social media, keeping families informed and involved

Improvements planned

  • More families on to email and website for information sharing

 

Planning for Individual Needs of Children

What we do well

  • Liaise with parents closely and sometimes on a daily basis
  • Highly flexible and extended settling in period for new children
  • Proactively respond to a child’s or families changing needs, recommendations and respecting parents wishes as far as practicable
  • Observing children and producing developmental reports and Individual Play Plans to aid with their development
  • Activity planning is tailored towards the children’s needs
  • Involving children in meal planning, taster sessions
  • Encouraging good behaviour, polite manners
  • Maintain up to date records, medication files, accident files and contact information and staff training

Improvements planned

  • CCTV  still in consultation

 

Encouraging Healthy Lifestyle Choices

What we do well

  • Maintaining healthy routines with a good mix of activity, quiet time, free play and structured play
  • Keeping in touch with families and being available for their queries / problems
  • Making arrangements or changes to adapt to parents wishes such as differing activities due to religion
  • Inviting in outside professionals such as the local Reverend attending to discuss Easter
  • Getting involved in the community, being aware of our social responsibility
  • Library, local community and park visits
  • Healthy baby foods / menus, healthy snack choices and well balanced nutritional meals daily
  • Brushing teeth after tea, tooth brushing awareness via nursery topic and BDHA National Smile Month
  • Commitment to Health and Sustainable Pre School Award – 3 year programme
  • Achieved Gold Snack award Status
  • Achieved Small Workplace Health Award WAG Bronze
  • Growing area for the children and composting
  • Healthy Choices notice board regularly updated

Improvements planned

  • Commitment to achieving Silver Small Workplace Health Award

 

Quality of care

What we do well

  • Over75 % staff are Paediatric first aid trained and all 6 staff have level 2 Food safety certificates
  • Ensuring children’s social and emotional needs are met by treating them as individuals and changing situations / activities to suit.
  • Supporting families, children and carers of looked after children, good exchange of information and attendance at review meetings
  • Encouraging healthy choices –new fruit taster sessions weekly, healthy snacks, milk
  •  Encouraging further training and self learning for staff
  • Encouraging good social skills and manners through example, the children regularly say please and thank you without reminder and are addressed in a courteous way
  • Offering the children well thought out and prepared meals and water throughout the day, the children will often express a like or dislike for certain foods but are encouraged to at least try the food.
  • All staff attend regular child protection training, NSPCC awareness training, social services conference
  • Attend National Day Nursery Association seminars and network meetings for updates childcare regulations and support. Nikola is Chair of the Torfaen NDNA Network
  • Maintain high standards using the good practice principles from  Investors in People, Food Standards Agency, BEEL, CSSIW & ESTYN
  • Regular staff and parent questionnaires

Improvements planned

  • PPA Quality for All accreditation started
  • Update of Paediatric first Aid training for 6 staff by 2015

 

Staffing

What we do well

  • All management and three staff qualified to NVQ4/5 (6 in total)
  • 92% child care staff have at least NVQ3 and 100% NVQ2 – min required is 50%
  • Encouraging self improvement via training and further development opportunities
  • Maintaining efficient registers and staff schedules
  • Maintaining records for staff and inductions for new staff / trainees
  • Regular supervisions where staff feel confident to talk and offer suggestions
  • Ensuring all staff have a voice and are treated as equals
  • Investors in people principles used throughout the staff systems
  • Low staff turnover

Improvements planned

  • Further Child protection and positive discipline training for staff.

 

Conduct and Management

What we do well

  • Clear hierarchy of responsibility throughout nursery plus clear display in entrance hall
  • Parents are treated equally and consistently, they know when to expect invoices and newsletters, fee reminders. Parents have many payment options to suit their means and lifestyles including Visa or direct payments.
  • Parents know who to approach for fee advice, complaints, ideas, daily chat
  • Maintaining Investors in people ethos and good practice systems although accreditation expired 2013
  • Reviewing our systems and policies in light of law changes, parents queries, events in the wider community / UK, suggestions
  • High levels of staff training and continuous learning
  • Gaining staff views on how their group is operating, changes which can be made
  • Use the Early Childhood Environment Rating Scale to guide changes needed around the whole Nursery

Improvements planned

  • Achieve Quality for All
  • Re evaluation for IIP

 

Complaints and Child Protection

What we do well

  • Staff are aware of and understand the complaints policy, safeguarding children policy and whistle blowing policy
  • Regularly update staff and parents on issues surrounding child protection, ensuring parents on a regular basis that the Nursery does everything in its power to protect their child
  • We have a clear route of contact for staff and parents for complaints
  • Risk assessments, safety checks, training  and maintenance are carried out regularly
  • Members of Federation of Small Business, NDNA and use their information as well as other organisations such as NSPCC, Schoolistic and National Safety Council on safety and protection issues
  • Problems or foreseeable issues are very quickly resolved
  • Always open to new ideas, suggestions
  • Notifiable illnesses reported to authorities and parents
  • Contact well maintained with Local Safeguarding Children Board and individual Social Workers to ensure continuity for looked after children or those considered at risk
  • Discuss any issues with staff as a whole or individually to learn from situations
  • Recognisable and respected presence in the community so parents from outside sometimes ask for advice and support with issues
  • Family outing days / open days

Improvements planned

  • Carnival procession July 12th to engage parents further

 

Nursery environment

What we do well

  • Ensuring all safety / regulatory checks are up to date and laws complied with (fire safety Reg 38, electric, gas, safety glass, evacuation procedures)
  • Maintaining cleanliness and decoration of the nursery
  • Risk assessments and safety checks well maintained and used as a tool for improvement and repair
  • Lots of the children’s art work and photos on display
  • Bright and airy environment
  • Safety and maintenance issues dealt will quickly / immediately
  • The kitchen has been awarded a 4 under the scores on the doors scheme
  • Regular additions or changes to the toys and play areas
  • New soft play room
  • Sunshades added to garden for sun and shower protection and improved fencing
  • Improved day light lighting on lower floor

Improvements planned

  • CCTV throughout nursery?  Air Con? Still under consideration
  • Shed / store room refurbishment
  • Play shed moved to improve access for children
  • Fresh paint throughout
  • All points completed following Environmental Health and Safety Audit

 

This report is intended to advise you, our service users, on what the Nursery has achieved over the past year, areas of quality improvement and changes for the future. If you would like to discuss the report please feel free to speak to any of the Managers or evidence for all areas above are available at Nursery for you to view.    Thank you      Nikola Masters